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ROL Cruise customer experience rating 4.8/5 


Based on 4850 reviews powered by
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Excellent, reliable, supportive and friendly.

27 Jan 2020

Service reliable, fast and very informative. Also, questions asked to gain a picture of our requirements.

26 Jan 2020

Liam got us a very good deal and dealt with our request very efficiently. We would definitely use them again

26 Jan 2020

Excellent customer service from Amy, friendly and very helpful.

26 Jan 2020

Fairly easy to book with ROL. Although the operator did tend to go through things very quickly.

26 Jan 2020

Very easy telephone booking process aided by a helpful and understandable operator.

Efficient, intelligent and friendly service.

26 Jan 2020

As I was not sure of the details as I had lost the card, I was impressed by the quick reactions of the person handling the call and by her ability to sort out the important information. Which meant I was able to book the holiday.

26 Jan 2020

very good service and frendly

26 Jan 2020

The service was very good on the phone once I got through and was able to talk to someone. However, every time I spoke I ended up talking to a different person who invariably found difficulty in accessing my information. Also, even though I have a booking reference number, I am unable to personalise my cruise as the site does not recognise my details. Do I need to go through the phone service again to get into my account?

Excellent Booking Experience

26 Jan 2020

Very helpful cruise concierge. Efficient and helpful. Gave me lots of useful information.

Top quality cruising for a very fair price

26 Jan 2020

Yes, definitely

26 Jan 2020

Prompt, efficient, friendly and helpful booking experience.

26 Jan 2020

I spoke to three members of staff, they were all very helpful, courteous, and happy to help.

Top Class

26 Jan 2020

Very prompt response to initial enquiry. Team work as one, seamless service. Always able to give the customer the time they need to discuss their holiday requirements Thank you ROL.

Good experience with ROL

26 Jan 2020

Karen was very friendly, helpful and professional. She gave me a quote and went through various options to give me the best deal she could.

Explained how things worked very well

26 Jan 2020

Very good and thorough explain everything very clearly

A first class cruise company.

26 Jan 2020

They responded quickly and acted in a very efficient manner. Questions are always answered promptly and helpfully.

Polite and friendly service.

26 Jan 2020

Polite and friendly service. Emma was very efficient.

A Excellent company to deal with.

25 Jan 2020

Responded to my email enquiry quickly and efficiently and helped me to obtain benefits that we were entitled to following problems we had with a cruise operator on a previous cruise. We have booked another cruise with ROL for later in the year. We have used the services of ROL for all our cruises over the last 4years and find them great to deal with as they take care of all the arrangements and it enables you to enjoy your holiday.

Excellent service from whoever I spoke to.

25 Jan 2020

Telephone service agents were all very helpful and understanding of my needs. I will certainly use the company again.

Friendly and helpful.

25 Jan 2020

Friendly and very helpful interaction with Georgina. We have dealt with ROL over many years and are happy to continue to do so.

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