ROL Cruise customer experience rating 4.8/5 


Based on 5121 reviews powered by
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Excellent

19 Oct 2019

as always staff are very efficient, polite and very helpful

18 Oct 2019

Satisfactory completion of booking. Not helped by insistence on immediate payment before I even had the opportunity to tell my bank that I was going to ask them to process the payment without warning them that I was going to transfer a sum of over £6500. As i result I have been charged the sum of £12 for going over the limit of the highest payment on my credit account. There was plenty of credit in my account to cover the payment. I shall get it back from HSBC but i have the inconvenience of having to go into my bank which is some distance from where I live and when I do not move very easily.

Clear

16 Oct 2019

Polite and clear. No need to double check. Helpful perhaps a bit pushy on selling.

Very patient and helpful, courteous member of staff

14 Oct 2019

Very helpful courteous member of staff sorted out our next cruise in no time

13 Oct 2019

Very good service.

13 Oct 2019

Protracted and inefficient

Thank you for your feedback. We have tried to make contact with you, unfortunately without success. Please could you make contact with our Customer Service Team at your earliest convenience on 0800 121 6191 option 2. With Kind Regards

Gill Rogers at ROL Cruise

Pleasure to deal with you

12 Oct 2019

Ihelpful and efficient

Clare demonstrated good knowledge of the cruise line, ship and destination

12 Oct 2019

Quick knowledgeable service with helpful advice

12 Oct 2019

As usual very helpful. Wouldn’t book with anyone else

12 Oct 2019

Nicola provided a comprehensive and detailed approach to all aspects of our enquiry, yet still retained a friendly but professional service.

5 Star service.

12 Oct 2019

As regular customers of ROL, we continue to be very satisfied with the service they provide.

12 Oct 2019

No wading through automated phone options friendly helpful human being quickly booked

see above

12 Oct 2019

Everything. Would recommend

Experts in their field.

12 Oct 2019

Used ROL previously and never been anything but happy with service.

Very professional service

12 Oct 2019

Very professional service. Thank you

Can rely on staff to book a cruise efficiently

12 Oct 2019

Staff very efficient, willing to help & courteous.

12 Oct 2019

It was a very easy process and we were dealt with in a very professional way.

As above

12 Oct 2019

Very friendly, very good, no problems, the lady that I spoke to was very knowledgable and the whole experience was very pleasant

Great booking experience!

12 Oct 2019

Helpful and informative. Felt valued and not rushed even though my booking was near closing time. Found me the best deal with even more savings for this lovely cruise. Will definitely use again if the price is competitive. I will also be recommending this company to others.

Excellent booking service

11 Oct 2019

Very good service booking over telephone,agent informative ,easy to negotiate flight from my local airport rather than the omnipresent London! Email confirmation arrived promptly.

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